INNOVUS PHARMACEUTICALS, INC REVIEW
This complaint was posted on NAS on 17th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/innovus-pharmaceuticals-inc-5YOR4/misleading-product-labeling-id5ye7v .
Misleading product labeling
Product label says Apply to affected area and massage into painful area until fully absorbed. We hen talking to Customer Service they slipped up and said their computer says to use the product on feet only. When I told them it doesn’t say that I was put on hold for 8 minutes before being disconnected. I called back was treated real bad. They basically told me it was my fault and asked if there was anything else I needed. The labeling says “a mild tolerable burning may be experienced which may last up to 48 hours” I had put it on my knees and it felt like a blow torch was burning me which lasted for hours. I called Customer Service just ask what I did wrong and they said ” only you know what you did wrong. The instructions are very clear. I followed the instructions with no variation. All they wanted to do is put the blame on me. I wasn’t upset when I called but now I am. They should not treat people like that and Innovus Pharmaceutical, Inc. needs to be truthful about their products and not beat around the bush to get your money. I wish the federal government will stop this from happening. Make them correct their labeling or shut them down completely.