This complaint was posted on NAS on 3rd Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/intercape-5YONE/very-poor-customer-care-id5ye3l .
VERY POOR CUSTOMER CARE
RUDINESS; ABUSE, HARASSMENT; DISREGARD OF COVID PROTOCOL, GBSV SEEMED TO BE THE NORM OF THE DAY ON 12/01/2022
On 12/01/2022, I, (64 year old woman),suffered abuse at the hands of your company employee.
I bought a ticket from East London to Qumbu. I travelled by bus number 910 with registration 910GP
On my way I went to the toilet and found it overflowing and had urine flowing to the passage. Initially, I used it as is. The bus stoped at Shell Ultra City in Mthatha and the driver refused to let me go to garage toilets, pointing me to the bus toilet, which I opened to show him, how worse the condition had become. He completely ignored the situation and told me that, he would leave me if I went to garage toilet.
I had to painfully control my system as old as I am.(64years).
When reaching Mthatha bus and railway station, He again refused to let me go to station toilets, threatening to leave me again. I had no alternative, but to relieve myself next to the bus, infront of many people of different ages and genders. I felt embarassed and humilliated.
There was no COVID19 protocol measuer in Inte- Cape bus & toilet in the middle of COVID 19 pandemic. Appaling behavior was glaring.
That was my first and hardest treatment I ever received to the extent that, I did not finish my journey. I had to disembark in Mthatha intead of Qumbu and got another means of transportation to reach my paid for destination.
Apart from Covid19, the environment in Inter- Cape bus was generally a health hazard!
I took the photos of that messy toilet.
I really wonder if the current staff is trained these days.
It is my interest to be convinced that, this matter is attended to and addressed.
There are many channels one may use to get deserved attention to the matter
This is me