JERRY’S ARTARAMA REVIEW
This complaint was posted on NAS on 31st Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/jerry-s-artarama-5YOL0/lied-kept-my-money-id5ye14 .
Lied and kept my money
I bought a $40 pack of brushes based on all of the great reviews. I wanted to upgrade from a set I have already had for a few years. When they arrived, I was so disappointed. They were just cheap, poorly balanced & the ones I already had were WAY nicer. So obviously I didn’t want them.
Well- on my $180 purchase these were the only things I was not happy with, so I requested a return based on how dissatisfied I was with the product. They even had little paint splatters on the handles from a sloppy manufacturing process! I’ll simplify the drama of the back & forth for you, but after they said they would return them as defective product, they sent me a prepaid shipping label & I sent the brushes back. I didn’t hear anything more from Jerry’s, but then I saw a credit back to my card not for the $40 I paid- but for $25.
Jerry’s apparently received the product back and didn’t think the fact that this product is junk was sufficient justification for a return, so even though they had said they’d cover return shipping & sent me a label, they apparently changed their mind, shorted me $15, and didn’t even tell me! Completely shady & unacceptable business practices! (The CS employee who handled my transaction & stole $15 from me without even taking the time to tell me was EMILY).
What am I supposed to do now? They had me return the product under entirely false pretenses & did not keep their word. Now I’m out money!
That $180 was the last money Jerry’s will ever get from me. Check the BBB & other sources- their scores are terrible for a reason.
If you make the mistake of doing business with Jerry’s, don’t be surprised to find they basically don’t allow returns even though their product is trash.