This complaint was posted on NAS on 3rd Oct, 2021 and is a permanent record located here: https://www.nameandshame.com/katapult-5YCXM/lied-to-me-id5ydsv .
Lied to me
They 100% lied to me. My order was delayed and since I placed the order in the last few days of January but wouldn’t receive my items until much later I was prepared to cancel the order and place it again in February so my 90 days would be correct and I wouldn’t be paying for something I didn’t even have. I called and chatted with them multiple times about this and was finally told that if Wayfair would call them to confirm that I hadn’t received the items then they would change the contract to start it in February when I actually received the items but that I should absolutely not cancel the order. I called Wayfair and did a 3 way call to Katapult.
They confirmed what I said and eventually got it all worked out. At the end of the call with both of them still on the line I specifically asked about the 90 day being changed to May and the contract being changed to reflect the new date and Katapult told me that they would be doing all of that. When I received the items I called Katapult and confirmed that information again and was told again that they would change the contract information including the 90 day time to May. Yesterday I went to pay off the full amount within the 90 day period only to see that they want over $1,000 more. I called Katapult and was told it couldn’t be changed and they offered me a discount of an additional $800 to pay it off instead of over 1,000. I can’t afford that.
We’re in a pandemic! I planned to have this paid off the first week of March with my tax refund since I filed on the first day 2/12/21. Unfortunately, due to the pandemic the IRS just processed my return and I received my refund yesterday. I let Katapult know about this but they didn’t care at all. I looked at the BBB only to find a ton of complaints that are similar in that Katapult lied to them. This seems to be an extremely common practice for them.
I wouldn’t recommend them to my worst enemy.
I also filed with the BBB.