This complaint was posted on NAS on 21st Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/lugless-5YOZ0/lugless-unfair-id5yehc .
LugLess is unfair
I used service from this company to create shipping labels from Fedex to ship my luggage to Pittsburgh. The luggage was lost in transit and finally delivered after 40 days with many items missing and damaged. I filed a claim with Fedex for the missing items and they approved a claim of $120.21. Fedex however sent this amount to LugLess. LugLess is now refusing to send me the amount sent by Fedex for my damages stating that it’s not their policy to do so. Using this service has led to over a month of harassment and loss of property.