This complaint was posted on NAS on 20th Apr, 2019 and is a permanent record located here: https://www.nameandshame.com/maxtradeback-com-5YCPM/maxtradebackcom-appears-to-fraud-do-not-use-maxtradebackcom-id5yd5b .
maxtradeback.com appears to be a fraud DO NOT USE maxtradeback.com
It has been weeks since I sent maxtradeback.com my tablet for sale. They are not responding to requests for status. DO NOT USE maxtradeback.com it appears to be a fraud. I will update and or remove this negative post if they respond to my many requests.
Their FAQs talk about expected time frames and statuses. Non of them realized.
What happens when Max Trade Back receives my item(s)?
When your shipment is received by Max Trade Back we send an email notifying you the item has arrived and begin processing right away. We first confirm the device is the exact device described during checkout by using the manufacturer markings on the device. Next we charge and power on the device. We then ensure the condition of the device is consistent with the description you selected during checkout. If the device is a cell phone we first verify your phone’s ESN number. This number is unique to your cell phone and it allows us to verify that your cell phone is available for activation by another person. Once everything is verified and clear we then notify you that we have confirmed the item and we are about to send your payment. However, if during our evaluation we find the item to be different than what was described during checkout, we will notify you of our findings and issue a new quote. If this is the case, you are given the option of either accepting or declining our new quote. If declined, we will mail your item back to you at our cost. If accepted, this finalizes your transaction and a payment is issued to the method you requested.
How long will it take for me to receive my payment?
Paying you fast is our priority! Usually items mailed from within the United States take 3 to 5 business days to reach us, depending on where you live. Once your item arrives, we will inspect it within 1 to 2 business days and you will be paid via the method specified during checkout. Checks usually take 3-5 days to be delivered once inspection of the item is complete. PayPal payments are usually available for immediate use..
UPDATE 1 week later After extensive (outrageous levels of) digging I was able to reach someone. They stated " We process our laptops/tablets at a different facility than we do our phones. Additionally, we are not currently purchasing laptops. We sincerely apologize for the inconvenience and will of course return your device free of charge. Another email will follow shortly with tracking information for your returning package." I did get it back and it was clear the box was never opened. Minimally they are guilty of very poor comms. It is unclear if they are a scam and I just caught them.