This complaint was posted on NAS on 24th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/medshield-5YP1H/do-not-go-here-id5yek9 .
Do not go here
They take your money but just try and get an authorisation for something. We’ve recently moved to Medshield and they took us on with no exclusions or waiting periods but aside from that we did inform them of the tumor-like growth in my brain. After seeing the neurosurgeon about 2 weeks ago he said that I should go for another MRI. That’s where the trouble started. We’ve booked with a hospital after which they (the hospital) contacted us to say that it’s not authorised by Medshield. We contacted Medshield and they said it takes a week for auth which I thought is a bit long given the seriousness of the case. Gave them a week and phoned again after which they said that they are waiting for a report from our house doctor. Asked if they have the house doctor’s details and they said no. So, how can you wait for the report if you haven’t even contacted the doctor! Gave them the house doctor details a week ago, guess what, we’re still waiting for Dumisile to get back to us with an auth after two weeks. They are quick to take your money but you must follow up with them each and every day if you want something from them. You’ll do good to look somewhere else for a medical scheme.