Name and Shame
Name and Shame

NEW YORK STATE ELECTRIC & GAS NYSEG REVIEW

Complaint
#5YE62

This complaint was posted on NAS on 14th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/new-york-state-electric-gas-nyseg-5YOPO/terrible-service-id5ye62 .

NameandShame Author
cBTcqmE
14th Feb, 2022

Terrible Service

1. We only come to Monticello every other weekend (twice a month) as it is our secondary residence. We discussed the NYSEG billing questions with a few neighbors whose houses are also all electric and who reside in the Harris Woods community permanently – they pay much less than we do ($250.00 at most in winter months);
2. A few times I requested investigation, over the phone and via emails, as something suspicious, fraudulent, and illegal is going on – our previous bill for 4 months was more than $580. I asked them to reconsider the amount and bill us monthly, not for 4 months. They reduced the amount to $508.20.
3. Today, we got a bill for the period from 01.06.22-02.07.22 for $614.41!!!!!!!!!!!!!!!!!!!!! It is not possible for a family of two who comes to a secondary residence house twice a month and is VERY reasonable in energy and heat usage to use 3,4000 kwh!
4. I gave them a phone call and asked to investigate – as I said, it is not physically possible for a family of 2 who has come ONLY twice in January, 2022 to use electricity for more than $600.00!!!! We unplug all electric devices and leave the thermostat at 52F in 2 rooms so the water in the pipes does not freeze.

We now have to escalate these issues to the next level (e.g., FTC/Federal Trade Commission, BBB, and State Attorney General) and hope they will help us investigate the case and reconsider the bill amount as something suspicious and illegal is going on.

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