NORTH TEXAS TOLLWAY AUTHORITY [NTTA] REVIEW
This complaint was posted on NAS on 8th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/north-texas-tollway-authority-ntta-5YOVH/horrible-business-id5yed9 .
This company should not be allowed to block registration or issue warrants for an arrest of an individual. The fact that they still rely on manual data entry to register license plates is absurd. Please make sure you record the calls with the agents because they do not leave notes on the accounts and there will never be a record of anything you discuss previously aside from the fact that you may have been angry and seeking further assistance from a manager if anything. I would not trust these “agents”, and I use that word lightly, to follow through with the most basic of tasks unless it includes taking a payment because that of course goes towards their bonus. I could write a book as a former employee about how much of a scam this entire operation is and how statements will be mailed however you will only get the ones with fees assessed, cards will disappear from previously active accounts, license plates will be typed incorrectly but you wont know unless you request the image, and a million other unfair business practices but I am certain everyone is well aware.