Name and Shame
Name and Shame

OROGOLD COSMETICS REVIEW

Complaint
#5YEDW

This complaint was posted on NAS on 9th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/orogold-cosmetics-5YOVY/make-it-right-or-prepared-to-resolve-id5yedw .

NameandShame Author
D7TVy1O
8th Mar, 2022

Make it right or be prepared to resolve.

Buyers, consumers and shoppers be aware Stay away from Orogold stores and products as many of you have been reporting and been taking advantage of these scam artists. We are a victim of fraud, just like many have reported here and especially the Orogold in Hawaii stores while on vacation and the practically Hawaii Honolulu Hilton Village store. The sales person lied, misrepresented the refund policies to us, we both asked him about it, prior and again after the sale took place and he lied and lied and completely misinformed us. That is illegal in all states . The honest to God truth is that we were told, we will have guarantee 30 day full, I say again, FULL money back gurantee refund if the products are returned with 30days, no issues full refund. That is what he said. Now these owners of the store or the managers ignore the fact that their own staff, their own sales person lied and misrepresented these facts and we are out $4000. They just say, this store does not give refunds. BS, you lied about the refund policy to us, we asked directly and your person lied to us to make sale. On top if that, before the worthless junk of your products that harms many people who had reported was shipped, I tried to reach you guys to discuss option and You Honolulu store owner, never returned my calls directly to discuss and I tried for a week. So we refused the packages and returned them unopened to you back to Hawaii and since late July you are playing games by sandbagging. Now we have no products and out $4K. You will get exposed, you offered no resolution and you have cheated us and many innocent people. Do not hide behind that stupid sales recepit wording. It means nothing when your staff mislead, misrepresent and told us untrue statements when we asked directly about your store and company full refund policy, and he lied. When like many we filled a complaint, they come out all humble and act like they care and want to work with us. The fact is, they don”t, especially this Honolulu store. They said we got one hour facial treatment, all lies, we were on vacation and we were heading to our preplanned excursion event and we told them we have no time and they kept pushing us, so we were there 12 minutes total and on line lied and said we got 1 hour facial. Please, stop being so damn unreal. They said they explained every product we got. No, that is a lie too. We got this POS device uses Infrared light and a quick 4 min information on a tablet was given to pressure sales the junk to us, said go home and learn about it on the website. Then the sales person lied more about the refund policy to make us feel safe and close the deal knowing that we were going for a ride. So, all the crap they said was not true. A quick under the eye cream, a 7 min stupid device treatment and push push BS and that was it. Orogold of Honolulu, You owe it to us to fully refund us based on your shoddy business tactics and your salesperson*s lies . Orogold of Hawaii store in Honolulu is a scam, people stay away, and whomever has been harmed and this store please share your information and take action. Others are doing it, make sure you understand what they are doing, they are scruples, unethical and unprofessional lairs who push to make a big sale, then they hit you with No refund policy and restrictions and want you to give up on refund. Well, because they have harmed many, they will not get away with it, not anymore, there are laws, and they are not above it. Honolulu store, has not offered any response directly since I tried to reach out to the Manager or owner, they have ignored me, they just tell their Corp customer care, no refund, because we are no refund store. Even though it has been discussed with them that their sales person lied to us, I guess that doesn”t mean much. So cheating, omission, lies, misrepresentations of facts, is ok with Orogold corporation and in particular their Honolulu store owners. I gave them so many chances to do the right thing, they still offer me nothing in refund, or resolution and their customer service at the corporate level just said, for my inconvenience, they will give me $500 store credit. Are you F kidding me? I want nothing to do with you thieves. Give my money back, that is what you can do…No thanks, As others suggested too, we are going to notify all the people who you have harmed and scammed, all the world will know about you, the US watch dogs and consumer groups will know, you will hurt noone anymore. So, you can start by refunding my money.

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