OROGOLD COSMETICS REVIEW
This complaint was posted on NAS on 9th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/orogold-cosmetics-5YOVY/scammers-looting-innocent-id5yedx .
Scammers looting innocent
At the Oro Gold store, at the Garden State Plaza Mall in Paramus, I purchased Caviar Cream for $500.00 and the sales person told me that if I purchased another cream she would give it to me for 1/2 price. I did tell the sales person that I had allergies and most of the products I use are prescriptions made at a compound pharmacy, she assured me that all ingredients were all natural and fragrance free. I contacted her later that afternoon and stated that the cream she sold me had given me a migraine and I needed to return it, once again I reminded her I had an allergy problem. She said no problem. Well, I went to return it today, within the allowed 7 days, told the sales person I needed to return it, they now tell me it was a promotion! She never told me it was a promotion. The sales person today, told me that I needed to contact Oro Gold Customer Service to discuss this matter. Customer Service told me that it was up to the store”s discretion whether to return/refund or not. I was not the only customer at the store this morning, there was another customer with the same problem, she developed a rash under her eyes and needed medical attention! It”s a con! The minute they give you a deal there is no way you”ll get your money back even with all the receipts! I contacted my credit card and they will be handling this matter, they are going to dispute the charges. I did give the store the option of settling it today but they prefer to take their chances with the credit card company. Read the reviews on independent sites, you”ll be dumbfounded at the negative experience people have had with this company.