PROGRESS RESIDENTIAL REVIEW
This complaint was posted on NAS on 28th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/progress-residential-5YOPK/beware-big-scammers-id5yeau .
BEWARE! Big Scammers
I would like to start this off by saying I have never written a review (positive or negative) for anything in my life. But the experience that I have had with this company is so awful that I have to say something so that future tenants know. Please avoid renting from this company at all costs. The line of communication is so awful. I moved out of a rental home January 2019 and learned I had a balance on my account due to the breaking of the lease. After being told that I could set up a payment to pay for it, I tried RELENTLESSLY to email and call in order to do so. I got no response at all and always given the run around or told someone would “get back in contact with me” to no avail. Then, yesterday, they randomly send me a threatening letter (from the same email address I had written to at least 5 times, by the way) claiming they were adding a fee to my account and affecting my credit for not paying, and forwarded my information to a third party debt collection agency. The worst part of all this is that when I called back today and explained that I literally had been trying to pay for 5 months, I got the worst customer service ever. Know that this company does not care about their customers, and does not want to do the right thing by them. They want to tack on as many fees as possible to take advantage of you, and will then blame you even if you tried your best. I should also mention that while living at the home, maintenance requests were slow and the home was way overpriced for what it was, coupled with the many random “service” fees every month. Please beware and choose another property with a different rental company.