- 11th Jun, 2018
- $49 Reported Loss
Customer Service NIGHTMARE -
- Report #5YCY2
- Reporter THARDINHER
I ordered internet and home phone to be switched from Comcast. I did this online. I tried to change the date and after 4 online conversations later was told I couldn’t. The day came and no modem was delivered. Customer Service said that I only ordered phone not internet.
I called Comcast and ported my number back to them. However, it was going to take 4 days. I receive a bill for $49.93. I spent an hour online trying to resolve the issue. I was transferred 8 times. Only to be told to call an 800 number.
I call the 800 number they provided. Transferred twice. Finally get someone that I think can help me and he puts me on hold mid sentence and 45 minutes later still on hold.
No evidence added yet