CONSUMER COMPLAINT, Ingrid Mahogany, social service provider,poor service

  • 21st Sep, 2018

CONSUMER COMPLAINT, Ms.Ingrid Mahogany, unprofessional and poor service to clients

  • Report #5YD3T
  • Reporter TFUNDIVENT

Ms.Ingrid Mahogany, unprofessional social service provider unprofessional and poor service to clients




My name is Andrew Mcdougal, I am writing to you regardingMy experience at a transitional home called Federal City Recovery located inSE Washington D.C, under the support of Ms. Ingrid Mahogany The purposeof the housing program is to provide temporary (6 months) housing todisplaced and homeless persons that are working and can save moneyinto an escrow account,I moved into the housing program at FCR in august 2016 at resident2606 Bowen Road S.E Wash DC, I started paying in to my escrow every 2 weeks,I work part time at Safeway part times than 20 hours a week And I getpaid every Friday ,when I moved in I asked Ms, Mahogany may I pay myescrow every 2 weeks Instead of every Friday because I don’t makeenough in one week to pay escrow plus my other expenses, at first shereplied “Yes” than a month later she retracted and said “you get paidby Safeway every Friday so you should pay escrow every Friday ,notevery 2 weeks” I tried to explain to her it would have been verydifficult for me to pay my escrow every Friday ,Im enrolled in schoolfull time Monday thrue Friday for construction welding ,HVAC (heatingand A.C) and training for building maintenance, plumbing and carpentryat C.E.T (Center for Employment Training),once a week I attend therapytreatments for my PTSD(Post Traumatic Stress Dissorder) buy groceriesand basic necessities ,pay my monthly phone bill ,attend mandatorymeetings 2 times a week with Ms. Mahogany while seeking a second joband going to work part time at Safeway , but she would cut me off andnot listen to reasonBY November 2016 a new policy went in effect at FCR that no one can work lateanymore !!, Ms. Mahogany said everyone must make the 12mid nitecurfew or be discharged from FCR ! NO MORE WORKING LATE !I told Ms.Mahogany im scheduled to work evening at my part time job at Safewayand sometimes I work late and may not be able to make it in by curfew,her only response was“THAN YOU WILL BE DISCHARGED FROM THE PROGRAM”She even told me to tell my employer to let me go home earlyto make curfew on time,This Jeopardize my job and my availability to work , FCR wants me topay my escrow every week but endangers my availability to work in theprocess causing me to make paying my escrow more difficultOn Monday December 5th Ms. Mahogany called me in to her office for amandatory case review ,she wanted to know about my discrepancies ofmissing escrow payments, “you get paid every Friday you should payescrow every Friday and not every 2 weeks “ she said,I tried toexplain to her between going to school , attending therapy and lookingfor a second job the transportation expenses completely depletes myallowance making it difficult for me to pay escrowI asked Ms. Mahogany may I speak to the director of FCR andshe said No ! ,I asked why not? I should be able to speak with thedirector , she finally gave in and called the director of FCR And puthim on 3way speaker phone, but she didn’t let me talk to him, Ms.Mahogany did all the talking and I never got to say one word to thedirector ,Ms. Mahogany spoke all bad about me without allowing me todefend myself, Ms. Mahogany denied me my right to be heard by theDirector of FCR, I asked to speak to the director and she did all thetalking after speaking all bad about me I was discharged from theprogram,and I was told I had until 5pm the next day less than 24 hoursto move out,I was frustrated ,angry stressed and I went right backinto depressionThe next day Tuesday 6th it rained all day, I went to my place of residenceto check on my things and retrieve some of my itemsbut i was barred from the premises and could not enter to get any dry clothesi written a appeal letter to FCR and gave it to Ms .Mahogany,I asked when do I get my appeal ? ,Ms. Mahogany replied “when you move out “But The purpose of an appeal is to stay in !!,Not move out.according to FCR rules, the appeal process takes 5 days where it goes through theclinical director and the executive director and goes under review for5 days,but it did not happened ,again I was denied my right to dueprocess ,No due process Has taken place my appeal went unheard andwent no where, I was put out school and I missed my therapy treatmentsfor depression I was left homeless and returned to a state of depression and suicidal tendenciesFCR has misrepresented it self to help those going through recovery ,the organization failed to stick by its name and failed to do what its nameimplies "Recovery" instead i have not recovered , I was going throughrecovery to further my goals and education obtaining certificationswhile working part time and FCR put me out while I was getting my lifetogether, FCR has lost hindsight of what “Recovery “ is they pulledeverything from under him while I was going through recovery,Ialmost got put out school ,my homework and studies became extremelydifficult ,I fell back into depression and now to cope with thisMy complaints are

· FCR failure to report (more than 50%) additional money put into escrow

Negligence i was put out on harsh climate conditions

· I was denied the right to be heard by the director

· i was denied my right to due process to go through proper channels

· My appeal went unheard

· job endangerment ( i was instructed to cut my work hours to meet curfews)

· Misrepresentation ( Agency "Did Not" help me to recovery)

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