Flower Delivery Express
- 17th May, 2018
- $78 Reported Loss
DO NOT USE
- Report #5YD0O
- Reporter ANTECIAMPE
Valentines Day 2015 ordered a nice bouquet to be sent to family in Florida, we live in Pennsylvania. At the time all seemed OK until we spoke with our relative on Valentines Day and learned she did not receive the flowers. Flowers were then reordered and delivered three days LATE past Valentines day. Like understanding people we assumed it was just “one of things” and contacted customer service.
They credited us with $50 towards our next purchase and assured us that it was a mistake that would never happen again. Not a problem, mistakes happen. Now we are at Christmas 2015 and using our $50 credit towards a flower purchase for the same relative in Florida. At 9am we ordered a nice arrangement and our total should have been $28 using the $50 credit we had. The billing statement did show that credit.
Once my wife received confirmation we discovered our credit card had been charged $78 and had not received the credit, plus additional fees had been added on for rush delivery, and other bouquet extras she did not agree too or request. We had contacted customer service for 4 hours and were placed on hold, transferred to other associates, placed on hold again, left several messages, you name it we’ve done it.
At one point an associate replied “so what” when we explained the situation. This company has no etiquette, the customer service associates are terrible and their reputation is obviously not a priority.