RENEWAL BY ANDERSEN OF SEATTLE REVIEW
This complaint was posted on NAS on 2nd Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/renewal-by-andersen-of-seattle-5YOML/overpriced-windows-id5ye2q .
I purchased 7 windows in March of 2021 and was told it would take 6 to 10 weeks to be installed. It took 5 mths for us to get information on our windows, 2 more months for them to get installed, only to have 2 of them be the wrong ones and 3 more mths to get those replaced and one doesn’t close correctly and won’t lock. We call every week and we are given the run around. I ask for a supervisor and they tell me he is out in the field, no name to this person. Then I call again and they say she called out for the day. Never a person incharge to speak to. Never a date and time to come repair my window. 13k for us is not easy money to make and to pay it and not receive satisfactory work in return is pathetic. They show commercials with plenty of workers installing the windows and when they have come out it was 2 men for 7 windows and it took all day and the second time 1 man and I had to help. The 3rd time one man. For the money they charge they should hire more help and get the work done right the first time. We deserve a big discount for the time we have had to get out of work to meet these workers over and over and for the stress they have endured. We are so disappointed and hope no one else goes through this ordeal.