RENT ONE REVIEW
This complaint was posted on NAS on 26th May, 2022 and is a permanent record located here: https://www.nameandshame.com/rent-one-5YP4V/rip-off-breach-of-contract-id5yeo7 .
Rip Off and Breach of Contract
Paducah KY Store: Manager Ken.
So I originally started with a 75 inch henisie smart 4k tv, brand new, and side by side fridge. Covid hit my house and we made a deal with the store manager to pick up the tv to stay up on payments with the fridge. Two weeks went by and we got better and called to have the tv brought back. So they brought it back and we set it up and turned it on and the screen was broke. We immediately called the store and they said we will see what we can do to find another one. Keep in mind this is all in the same contract as the fridge. So 2 days go by and still no call and I still have a broken tv that I now have to pay for. Friday comes and they call for a payment not only for the fridge but for the tv, that does not work. I say I’m not paying for it. So Ken gets on the phone and says you are only paying for the fridge but your a week behind which we were not. I was tired of arguing with him so I just paid the extra. I asked him about the tv and he said I’m still looking, and I will call you back. This went on for 3 weeks, they would not pickup the broken tv. Finally I call again and ask Ken what is the deal with the tv, I’m tired of looking at a broken tv. He said I have a tv and it will be delivered to you Sat. Sat came and they delivered a Hinense Tv 75 inch. Not a 4k tv and it is 2 years old. There was no new contract signed on the different tv so I’m expected to pay the same price for the original one. My payments have went to almost 400 a month. Now Ken is saying the fridge and the tv are 2 different contracts when they are in fact 1 I have the original with me. Do not deal with them, they will rip you off. So you are probably asking how did the tv get damaged. They guy that picked up the tv stated he blew the van up that day. It was the same guy that brought it back laying face down on a van floor to be delivered.