SACOOR BROTHERS (SACNET) REVIEW
This complaint was posted on NAS on 16th May, 2022 and is a permanent record located here: https://www.nameandshame.com/sacoor-brothers-sacnet-5YP3W/careful-when-buying-online-id5yen0 .
Be careful when buying online
-BE CAREFUL WHEN BUYING ONLINE-
On 6th of April 2022 I made an order online. A few days later I received a parcel that belonged to another customer. I immediately informed Sacoor of the mistake and I had no reply for a few days. I then requested a refund and again, obtained no reply.
Consequently, I submitted a complaint to several Portuguese Consumer rights organisations while at the same time directly contacting the owners (the two Sacoor brothers) and the CEO in Europe. Promises of an instant refund were made but it wasn´t until repeated emails and escalating to other European Consumer Rights organisations that I finally received my refund 20 days later.
Their excuse was the Easter holidays, National holiday, and Paypal not working.
Online commerce is based in trust and reliability. If a customer can purchase 24/7, Public Holidays or not, a professional company should have Customer Care available those times too.
Given this shameful experience, I will not try to buy online again at Sacoor Brothers and I cannot recommend doing so.
I hope they can have an exercise of lessons learnt and be more appreciative of potential customers.