SAFELINK WIRELESS REVIEW
This complaint was posted on NAS on 21st Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/safelink-wireless-5YORT/ripped-me-off-for-over-200-id5ye8n .
Ripped me off for over $200
I purchased a new phone off of the safelink website March 2021 for $69. In August the phone quit working. I called safelink and was transferred to tracfone. They agreed to replace the phone. I bought an LG phone on ATT network and I asked that they send the same. They sent 4 phones. None were the correct brand ( cheaper phones were sent) or the correct network. I told them repeatedly not to send Verizon as we get very bad reception. This was reiterated to them after each wrong phone was sent. Each return cost me a 44 mile round trip to the closest UPS store. They also told me they would refundmy money but they never would. I was also told by tracfone I must purchase an ATT SIM card from Wal-Mart to make the phone work. This was also a waste of money as it did not work. I finally gave up and bought another phone off of the safelink site. This one cost me $90 which I had to make payments on because I could not afford it. I bought the secondphone on Sept.23 2021. I finished paying it off in December. In January I was informed I must buy a new phone due to”network changes” by February. After hours on the phone with tracfone they finally sent a replacement phone- AGAIN on Verizon network which we get zero reception where we live. Again- HOURS ON THE PHONE with no resolution other than be told to BUY ANOTHER PHONE. I was alsotold to buy another SIM card from them to make the new phone work. It didn’t and I again wasted my money. I asked for a refund for the last phone so I could just buy the correct phone o the correct network and was told they would NOT REFUND because someone at tracfone had put in the wrong IMEI number for the phone. I did not put in the wrong number. I couldn’t of I wanted to. Yet They refused to refundme the$90. I am stuck with a phone that gets barely 1 bar if any signal at all because I can’t afford to buy another phone when I’m already into this for over$200 for two phones neither of which lasted more than 4 months and two useless SIM cards was told to purchase to fix the mess. I want my $90 refunded so I can get the right phone on the right network- which tracfone clearly cannot do no matter what.