SLEEP COUNTRY CANADA REVIEW
This complaint was posted on NAS on 7th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/sleep-country-canada-5YONX/once-they-have-your-money-they-dont-care-id5ye44 .
Once they have your money- they dont care
Don’t buy from Sleep Country! They will tell you anything to make a sale but once they have your money they have no concern for customer service or satisfaction. I have a sensitivity to the smell of foam and purchased a $1500 mattress that did not smell in the showroom. The salesperson did warn that a new mattress would smell but it would go in a week. I was assured that if any issues I could return the mattress with their 100 day guarantee. The mattress smell when delivered was so strong it made me ill. I was told that no refund was possible only an exchange. When I contacted the salesperson at the Stoney Creek store I bought the mattress from, he offered to exchange the mattress for another from the warehouse and if there was still an issue to give me a refund. However a few days later when the exchanged mattress smelled and made me ill, the salesperson told me he could not give me a refund as it was not his call to make. He emailed head office and their response was a 30% restocking fee (about $600). Several further discussions with the store was fruitless and I was told the salesperson made a mistake. Seems that with this company the customer pays for their mistakes. I would never buy from them again.