This complaint was posted on NAS on 9th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/travelgenio-5YOOG/beware-scammers-id5ye4o .
This company is a complete scam!!! Read the reviews online, tons of cases of this company stealing people’s money. I booked tickets for my entire family through them because of their great “deals” – they gave me booking info that the airline did not recognize and their sorry excuse was that they use some specialized system that apparently no one has access to. They refused to help me in anyway even if I offered to pay the fee to cancel the tickets, I’ve spoken to at least five people in their customer service who were all extremely rude (one guy would not let me speak at all and went into a rant about how he’s been receiving too many complaints). I ended up losing $3k – completely mindblown that they have gotten away with this for so long.