Name and Shame
Name and Shame

TRAVELSMART VIP REVIEW

Complaint
#5YEF3

This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/travelsmart-vip-5YOX1/tsvc-issues-unsatisfied-id5yef3 .

NameandShame Author
WMbHw3A
16th Mar, 2022

TSVC issues. Unsatisfied

Wow I’ve had some issues with TSVC in the past. my first mistake was buying it in Cancun in 2017 for $21000 US. Jamaica is just as bad. I got all my issues cleared up when I went to the Hideaway in Punta Cana. It took nearly a week but I got everything I was promised in Cancun but couldn’t get delivered there. In Cancun I was plied with alcohol, made all these promises getting all these points. that were basically useless. The TSVC at the Royalton Punta Cana stepped up in a good way fir us. They got got us our flyback set up, and it took four months but we got out rebate. we got our free upgrade, we got complementary monogramed robes, and recently I got an email stating that the point system was no longer in place and we could book any room at the original discount.

I will never go to another Royalton other that Punta Cana. The staff and the service is second to none and blows the other Royalton resorts away.

Please if you have any issues please go there or to Chis Punta Cana and ask for help. they will make sure you are taken care off.

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