YUCAIPA TRAILERS REVIEW
This complaint was posted on NAS on 7th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/yucaipa-trailers-5YONY/beware-bait-switch-id5ye45 .
3rd Feb, 2022
Beware Bait and Switch
I gave Andrew, at Yucaipa Trailers, a $500 deposit on the phone to hold a trailer for me. Andrew sent me the invoice via email and tacked on an additional $450 delivery fee to transport the trailer from New Mexico to Ca. I sent a reply email to cancel the delivery fee or cancel the sale. Andrew called me to apologize and blamed the fact that he had “Covid fog head.” He sent a new invoice and removed the $450 fee. When I went to pick up the trailer (a three hour drive one way) and pay the balance, I handed him the same credit card that I used for the down payment. He told me that he would have to charge me an additional 3% fee. I told him that that was not on the invoice and he didn’t tell me about it previously. I refused to pay any additional hidden charges and to cancel the sale. He refused to refund my $500 deposit so I will complain to my credit card company and obtain my refund. Buyer beware, Even with an invoice Andrew tried to jack up the agreed upon price. They are Thieves.