Name and Shame
Name and Shame

ZYNEX MEDICAL REVIEW

Complaint
#5YEJ1

This complaint was posted on NAS on 23rd Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/zynex-medical-5YOXG/zynex-medicalthumbs-down-id5yej1 .

NameandShame Author
eQFvsSB
23rd Mar, 2022

Zynex Medical-Thumbs Down

Zynex Medical is a complete rip off. As I have read in many comments, Zynex intentionally choses not to disclose the prices of their product. After I found out the price of the 10’s-unit, I wanted to return it. There are several other units on the market that are more cost effective and provide the same quality and results. When I spoke to my rep in regard to pricing, he advised that I had the option to rent the device (however this option was not previously offered). I told him that I would send it back and he advised that I would be provided a refund minus the number of months that the unit was in my possession. When I called back to confirm the return mailing address, he told me that it was too late and that there was nothing that he could do. He also called my attorney and lied on me to him, stating that I had called him several times and suggesting that I was harassing him about a price adjustment (which was not true). My first phone call was in regard to the price; my second phone call was for the return mailing address. It sounds to me like a class action lawsuit needs to be filed against this company.


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